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(More customer reviews)i actually own all of tempurpedic's pillows. i also own the cloud luxe mattress california king with box foundation. my brother owns the rhapsody mattress california king with box foundation. first, let me address the common complaints about these products. then i will address the superiority of these products as well as give justification for the costs of the tempurpedic items.
1)all of their products arrive with a distinct and strong plastic smell to them. this is an accurate statement. you have two choices with this: a) do not put a separate sheet or pillow case on the product, just use the sheet or pillow cover that it comes with for the first week. if you do it this way, it helps break the product in (makes it softer) and lets the product breath. the smell will go away after 7 days, i timed it. this timetable is universal for all their products. b) put a separate pillow case or sheet on the product and literally wait months for the smell to go away. my brother had this problem with his rhapsody bed and i verified the problem with one of the pillows when i first got it.
2)the mattresses and pillows are too firm. this is a correct statement for the first few nights. when i first laid on the pillows (with the exception of the cloud pillow) and the rhapsody mattress my brother had the first night, it felt way too firm. i even told myself that i was stupid for ordering the two pillows i bought but had not arrived yet when i was inspecting my brothers new rhapsody mattress. i then went to my brothers house a week later and laid on the mattress for about ten minutes and all i could say was that i was stunned. it felt much softer. my brother commented that putting a lower thread count sheet (not multiple sheets, just one and then the top cover), and laying on it, the mattress got softer and softer after each night until it was completely broken in by about the 5th night. after that, the mattress felt amazing, absolutely amazing. the trick is to put as little covering between the mattress and body as possible for the first week. if you do put additional covering, make sure it is 300 count cotton or lower. the reason is that the memory cells are not all opened yet, they need body heat and pressure to open for the first week. after the first week, when the mattress is broken in, all of the cells are open and they stay that way permanently. then the mattresses feel amazing. this also holds for the pillows. they recommend you do the above procedure in the directions when you first buy the mattress. follow the directions.
3)the tempurpedic products trap body heat. this statement is blatantly false. never once have i had any issue with heat on my cloud mattress or any of my pillows. i have a very high metabolism and my body cranks out a lot of heat, as a result i cannot sleep if i am too hot. my brother says his rhapsody mattress feels just fine, not too cold, not too hot. as far as heat is concerned, it feels just like any other mattress.
4)the tempurpedic products do not hold their shape after a few months or years. this statement is also blatantly false. i have had my cloud luxe mattress for almost a year now and i have had most of the pillows for over three years, let me assure you, the tempurpedic products do not loose any shape, at all. there are no caved in portions of the mattress or in any of my pillows. they are exactly the same shape now as when i took them out of the box, and i use my pillows and mattress every night and guests use the other pillows. they will never loose shape, i realize that now.
5)the tempurpedic products take forever to arrive and customer service is horrible. this statement is partially correct, their products literally take weeks to arrive. they are very lazy and do not process the orders quickly. so if you do order any of their products, get comfortable because you are going to wait weeks (3 weeks to a month in some cases). this is ridiculous, i agree with the complaints here. they also will never give you tracking information for your order on their website, and i mean never. you have to call them and get the tracking number, that's if they have shipped it by the time you call. customer service was delightful on the phone. never had a problem.
now for the reasons you should purchase a tempurpedic mattress/pillows:
1)superior build quality. the mattresses and pillows are constructed to last forever, right down to the stitching. their products are literally indestructible. not only is the quality leaps and bounds above the competition, you will notice the difference in quality and build whenever you lay on a regular mattress or pillow. everything just feels cheap compared to tempurpedic products. no, this effect is not psychological, it is very real and noticeable right out of the box.
2)tempurpedic products are very expensive, but not overpriced. you get what you pay for, if you decide to purchase a tempurpedic product, you will pay through the nose, but you will know where that extra money went after a week of sleeping on any of their products. trust me on this, it is well worth the money. no i am not rich, i was able to purchase the mattress and pillows over time. i spaced it out, i saved.
3)the extra money you shell out for tempurpedic products actually saves you money in the long run. as i said before, their products last forever. if you purchase a mattress and or pillows from tempurpedic, those will be the last you will ever have to buy. trust me on this, that mattress and pillow are going to outlive you.
4)out of this world comfort. as i stated earlier, when you first get the products (with the exception of the cloud pillow and cloud mattresses, they arrive soft, no breaking in), they will feel too firm. almost like sleeping on a wet rock or wet compact sand. make sure you sleep with only the cover their products come with. you can put additional covers on you, but don't put them on the mattress (between the mattress and your body) and likewise don't put an extra pillow case on the pillows. do this for the first week and i guarantee you the pillow/mattress will get softer and more comfortable after each night. by the 5th night, watch out, you will not want to get up in the morning. the sleep quality is nothing like i have ever experienced in my life. it literally starts to feel like you are sleeping on a cloud, you feel weightless. once those memory cells open up from body heat and pressure after the first five nights, you will be in heaven. you will never go back to any other type of mattress ever again, be rest assured of that.
Click Here to see more reviews about: Tempur Pedic Symphony Pillow Standard Size 25" x 17 x 5.5"
Our new, softer formulated TEMPUR? material harmonizes perfectly with the unique dual-sided design of The SymphonyPillow by Tempur-Pedic? to provide a slightly softer, yet supportive pillow to fit any sleeping position. The gently arched side provides additional head and neck support for back sleepers while the other side provides a more traditional pillow feel and works well for side sleepers. The soft, luxurious cover is resistant to allergens and mites and removable for washing. Once removed from original packaging this item is not returnable. Pillows and other comfort items are non-returnable and do not have a tryout period.
Click here for more information about Tempur Pedic Symphony Pillow Standard Size 25" x 17 x 5.5"
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